Kuala Lumpur, December 2, 2025 — Handal Indah Sdn. Bhd., a subsidiary of HI Mobility Berhad and the operator of the iconic Causeway Link bus services, has been honored with the “Digital Transformation of the Year – Travel Technology” award at the prestigious Travel Daily Media (“TDM”) Travel Trade Excellence Awards 2025 held at the InterContinental Kuala Lumpur.

The award recognizes Handal Indah’s outstanding achievements in elevating the passenger experience through pioneering digital initiatives that have contributed to a more seamless and connected mobility ecosystem. The initiatives include:

• Cross-border cashless payments
  • Handal Indah is one of the first Malaysian operators to introduce seamless cashless transactions for Malaysia–Singapore cross-border bus services. The company has built an in-house developed cashless ecosystem, which integrates:

• • • ManjaLink card tapping,
    • Open-loop payment systems for transit (accepting bank-issued contactless debit/credit cards), and
    • Mobile Account-Based Ticketing (Mobile ABT) for flexible, on-the-go digital ticketing.

• Smart Fleet Management System (FMS)
  • Automated operations with real-time GPS tracking, route optimization, driver performance analytics, and predictive maintenance to improve on-time performance, reducing operational downtime, and optimizing fuel efficiency across its fleet.
• Data-driven operations
  • Centralized dashboards and automated reporting for real-time decision-making to enhance reliability, sustainability, and overall passenger service quality.

Together, these initiatives demonstrate Handal Indah’s commitment to deliver smarter, more efficient, and commuter-focused mobility solutions.

“We are incredibly honored to receive this recognition from TDM,” said Mr. Lim Chern Chuen, Chief Executive Officer of HI Mobility Berhad. “This award is a testament to our team’s dedication, our partners’ support, and our continuous drive for digital innovation. We remain focused on advancing digital capabilities and mobility solutions to drive Malaysia toward smarter, more sustainable, and commuter-centric public transportation.”

The TDM Travel Trade Excellence Awards, organized by TDM – an international B2B online media platform dedicated to the travel and hospitality industries – celebrates organizations that consistently push boundaries and elevate customer experiences through innovative technologies, sustainable practices, and exceptional service.

For more information on the TDM Travel Trade Excellence Awards, please visit: https://traveltradeexcellenceawards.com/malaysia/