Knowledge Base

Terms & Conditions

• Causeway Link
  • Causeway Link Token Card
  • Causeway Link Terms & Conditions And Fare Adjustments
• Causeway Link Express
  • New Users Exclusive 'FIRSTBUY' Promotion Terms & Conditions
  • Causeway Link Express Get Double Loyalty Points Term & Conditions
  • Causeway Link Express Terms and Conditions
• Causeway Link Holidays
  • Causeway Link Holidays Courier Service
  • Causeway Link Holidays Bundle Package Terms and Conditions
  • Causeway Link Holidays Theme Park Terms and Conditions
  • Causeway Link Holidays Planned Trip Terms and Conditions
  • Causeway Link Holidays Website Terms and Conditions
  • Terms and Conditions for Theme Park Tickets
• Travel Bus Pass
  • Travel Bus Pass Terms & Conditions
• Transit Pass
  • Transit Pass Terms & Conditions
• Free Wifi
  • FREE WIFI TERMS AND CONDITIONS
• myBAS Short Video Competition
  • Articles coming soon

Causeway Link Express FAQs

• Change Ticket
  • Can I change my express bus ticket?
  • How to change ticket departure date and/or departure time online?
  • Is there any surcharge for changing ticket?
• Booking
  • How to book your Causeway Link Express Bus ticket?
• Express Service Between Bukit Bintang and Legoland Resort Malaysia
  • How to travel between Bukit Bintang and Legoland Resort Malaysia?

Cross-border Bus Free Wifi On Board FAQs

• New feature on bus: Free Wifi on cross-border buses
• How to get Causeway Link’s free WiFi?
• Can I get connected with the Free Wi-Fi on any Causeway Link bus?
• Why do I need to install LUGO app in order to get connected with the free Wi-Fi?
• Is there any hidden charges by using the Free Wi-Fi Service?
• Is there any security risk by connecting to the Free Wi-Fi?
• Do I need to tap on the ‘Get WIFI Pass’ every day in order to get connected?
• When can I get connected with the Free Wi-Fi?
• Am I able to continue connect with the Free Wi-Fi when I left the bus?
• Is the Free Wi-Fi service available on every Causeway Link Buses? How can I know the bus I am taking is equipped with free Wi-Fi service?
• Do I need a login account to access Causeway Link’s free WiFi?
• Do I need to have internet connection before connecting to the free WiFi?
• Is there a limit amount of data that I can use?
• Can I access free WiFi again when I board another Causeway Link bus?
• Why do I have the WiFi icon on my screen but I can’t load the internet? 
• What if I am having trouble connecting to Causeway Link’s WiFi?
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Express Loyalty Program FAQs

• Where are the selected Causeway Link counters to redeem my loyalty rewards?
• Where to redeem my loyalty points?
• If I don’t have a ManjaLink account, how can the system capture my loyalty points?
• Is this loyalty program transferable?
• When can I start to redeem my loyalty rewards?
• When shall the accumulation of loyalty point starts?
• If my loyalty discount exceed the ticket price can I proceed with the redemption?
• What is the minimum Loyalty points I need to acquire to get my rewards?
• Where can I view my loyalty point?
• Why is Causeway Link Loyalty Program registered under ManjaLink website?
• How do I know is my registration successful during my online purchase?
• Why do I need to show my National Registration Identity Card (NRIC) or Passport Number when buying Express Bus Ticket at the counter?
• Will the Loyalty Program be affected with cancellation, refund, and change of route ticket?
• Will my loyalty point expired?
• Is there a minimum purchase required for me to join this programme?
• How to calculate my loyalty point?
• I am a ManjaLink Account holder, am I entitled to this loyalty program also?
• How does it works?
• What type of express bus ticket is entitled for this loyalty program?
• What are the Causeway Link Express Bus Service route that is under this Loyalty Program?
• Do I need to pay to be a member of this loyalty program?
• How to be a member of Causeway Link Express Bus Loyalty Program?
• What is Causeway Link Express Bus Loyalty Program?
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Travel Bus Pass FAQs

• Support
  • What if the bus card reader machine breaks down or not able to read the card?
  • Where can I get my own Travel Bus Pass?
• Pricing
  • How much does it cost?
• Card Replacement
  • Will I get a replacement if the card is spoil?
  • Can I get a replacement if the card is lost?
• Bus Service
  • What time is the first and last bus timing?
  • Can I use the Bus Pass in Johor Bahru & Singapore?
• Validity
  • What are the other Disclaimer of this card?
  • Does the Bus Pass be converted as ManjaLink Card?
  • Can I renew my expired Bus Pass?
  • Can I share my bus pass?
  • How many days is my bus pass valid for?
• Benefit
  • What other benefit do I receive with the bus pass?

Privacy Policy

• Causeway Link
  • Causeway Link Cookies Policy
  • Causeway Link Website Disclaimers
  • Causeway Link Privacy Policy
• ManjaLink
  • Privacy Policy
• Causeway Link Holidays
  • Causeway Link Holidays Website Privacy Policy
• Handal Group
  • Anti-Bribery and Anti-Corruption Policy

Desaru Holiday Trip for 2D1N FAQs

• Can I apply for a visa upon my arrival at the immigration office?
• As this include shopping trip, what are the guidelines that I need to know more?
• I need to bring my medication for me, will I have a problem in the Immigration regarding this matter?
• What about my luggage, do I need bring them at the immigration?

Courier Service FAQs

• Cancellation
  • Can I cancel my order after the transaction has been shipped?
• Order
  • I just received an email saying that my item has been in progress for delivery, when will I receive my order?
  • How do I know if my order was successful?
• Tracking
  • When can I start checking my tracking number?
  • How do I get my tracking number?
  • What should I do if I don’t receive my order?
  • How to track my tracking number through the website?

Transit Pass FAQs

• Transit Pass FAQs
• How to use Transit Pass?

Causeway Link Website Guide

• Causeway Link Express Booking
  • How to book your Causeway Link Express Bus ticket?
• Check Bus Route & Bus Fare
  • How to check bus fare and bus timetable?
• Plan Your Bus Trip
  • How to use Plan Your Journey With LUGO on Causeway Link website?