Transit with Visa - Frequently Asked Questions
Visa card payment is currently accepted on these bus routes.
Cross-border bus services
| Bus Service | Destination |
|---|---|
| 52T | Terminal Pontian <-> Terminal Gelang Patah |
| AA1 | JB Sentral <-> Senai International Airport |
| CG1 | Country Garden Danga Bay <-> JB Sentral |
| CW1 | JB CIQ <-> Kranji |
| CW2 | JB CIQ <-> Queen Street |
| CW3 | Perling Mall <-> Jurong East |
| CW3L | Perling Mall <-> CIQ 2nd Link |
| CW3S | Terminal TUTA <-> CIQ 2nd Link |
| CW4 | Pontian <-> Jurong East |
| CW4S | Sutera Mall <-> Jurong East |
| CW4G | Terminal Gelang Patah <-> JB CIQ 2nd Link |
| CW5 | JB CIQ <-> Newton Circus |
| CW6 | Perling Mall <-> Boon Lay |
| CW7 | CIQ 2nd Link <-> Tuas Link |
| CW7L | Hotel Ramada Meridin <-> CIQ 2nd Link |
| CW7P | Hotel Jen (Puteri Harbour) <-> CIQ 2nd Link |
| CWL | Larkin Sentral <-> JB CIQ |
| FC1 | Forest City <-> JB CIQ 2nd Link |
| JPO2 | JB CIQ <-> Johor Premium Outlets |
| JPO3 | JB CIQ 2nd Link <-> Johor Premium Outlets |
*Please use connecting service CWL
** TAP IN THE BUS EVERY TIME when you boarding and re-boarding (No tap out required)
BAS.MY Johor Bahru
| Bus Service | Destination |
| CT | JB Sentral<->Bayu Puteri |
| F100 | JB Sentral<->KSL City Mall |
| F200 | Terminal Masai<->PPR Seri Alam |
| F300 | Terminal Kulai<->Taman Putri Kulai |
| FC2 | Forest City<->Aeon Mall Bukit Indah |
| JPO1 | JB Sentral<->Johor Premium Outlets |
| T10 | JB Sentral<->Larkin Sentral |
| T11 | JB Sentral<->Taman Seri Austin |
| T13 | JB Sentral<->Larkin Sentral |
| T14 | JB Sentral<->Toppen Tebrau |
| T20 | JB Sentral<->Terminal Pasir Gudang |
| T21 | JB Sentral <-> Permas Jaya |
| T22 | Larkin Sentral<->Lotus Kota Masai |
| T30 | JB Sentral<->Terminal Kulai |
| T31 | JB Sentral<->Taman Pulai Mutiara |
| T32 | JB Sentral<->Bandar Selesa Jaya |
| T33 | JB Sentral<->Taman Tan Sri Yaacob |
| T40 | Larkin Sentral<->Gelang Patah Sentral |
| T42 | Terminal Gelang Patah<->Pendas |
| T44 | Larkin Sentral<->Terminal Feri Puteri Harbour |
| T50 | Larkin Sentral<->Pontian |
*TAP-IN and TAP-OUT is required for every bus ride
BAS.MY Melaka
| Bus Service | Destination |
|---|---|
| M10A | Melaka Sentral <-> MITC/ UTEM via Batu Berendam |
| M10B | Melaka Sentral <-> MITC/ UTEM via Bukit Beruang |
| M11 | Melaka Sentral <-> Bukit Katil/ Taman Saujana Permai |
| M12 | Melaka Sentral <-> Airport Batu Berendam/ Angkasa Nuri |
| M13 | Melaka Sentral <-> Taman Inang Sari |
| M14 | Melaka Sentral <-> Bertam Ulu/ Tanjung Minyak Perdana |
| M15 | Melaka Sentral <-> Pulau Gadong |
| M16 | Melaka Sentral <-> Paya Luboh |
| M100 | Bandaraya Melaka Feeder |
| M101 | Pasar Melaka Feeder |
| M17 | Melaka Sentral <-> Tangga Batu |
| M20 | Melaka Sentral <-> Tampin via Alor Gajah |
| M21 | Melaka Sentral <-> Tampin via Alor Gajah/ Durian Tunggal |
| M22 | Melaka Sentral <-> Bandar Vendor/ UniKL |
| M23 | Melaka Sentral <-> Masjid Tanah/ Pengkalan Balak |
| M30 | Melaka Sentral <-> Batang Melaka via Selandar |
| M31 | Melaka Sentral <-> Batang Melaka via Tebong |
| M32 | Melaka Sentral <-> Jasin |
| M20X | Terminal Alor Gajah <->Terminal Melaka Sentral |
| M21X | Terminal Alor Gajah <->Terminal Melaka Sentral Via Durian Tunggal |
| M23X | Terminal Masjid Tanah <->Terminal Melaka Sentral |
*TAP-IN and TAP-OUT is required for every bus ride
Visa card payment is currently accepted on all these bus routes.
For Cross-border & connecting buses
Tap your Visa card at the tapping machine when you board the bus. You will need to TAP IN ONLY when boarding the bus (including when re-boarding the bus at checkpoints) to avoid wrong fare deduction.
For myBAS Johor Bahru & SBST Melaka
You will have to TAP IN (WHEN BOARDING) and OUT (WHEN ALIGHTING) when you choose to pay your bus fare with Visa card on the selected myBAS Johor Bahru & SBST Melaka bus routes.
Yes, as long as your Visa card is contactless enabled and issued by an authorized bank/financial institution regardless the country of issuance.
There are no additional fees or hidden charges for the bus fare; you will only be charged the exact fare. All transactions made with VISA cards will be processed in MYR currency (applicable for departures from Malaysia and Singapore). If you are using a VISA card issued by an overseas bank (outside Malaysia), a foreign transaction fee may apply. We recommend contacting your respective bank for clarification on this matter.
In the case of holding more than one Visa card or even ManjaLink card in your wallet.
We would strongly recommend you to take out the particular Visa card that wish to make payment with and to tap it directly on the reader.
In this case, you should always refer to the respective bank that issued your Visa card.
Insufficient funds on your card may result in being denied boarding the bus. Please ensure there are sufficient funds on your card to avoid such incidents.
Unlikely, there is an overcharged prevention mechanism set in the system which allows only one-time fare deduction per card even if you have tapped your card more than once within 60 seconds.
No. Same with other mode of payment, one Visa card is applicable to make one payment for 1 passenger at a time.
We are still working on it. As for now, there will be no concession rate offered for Visa card payment.
Yes, Visa card payments apply to both directions of travel.
We will initially introduce Visa payments, with plans to introduce Mastercard payments in the coming times.
Some of the benefits of paying bus fares with your Visa card include:
- It allows faster boarding time
- No need to worry about top-up, payment will be bill directly to your bank account
- Traceable transaction history
- Earn rewards such as cash back or miles points (differ from each bank)
Before you tap, kindly ensure that a Visa icon is present at the bottom right corner of the tapping machine. This signifies that the bus you’re on accepts Visa card payments.
No, the screen will only indicate a successful payment was made, the actual deduction amount will not be shown on the screen of the tapping machine. You can see total fare charges for the day from your bank statement. However, to view detailed transaction history, you will have to download the LUGO app and link your Visa card there. For more information on how to link your card on the LUGO app, please refer to Q.20. “How can I check my Visa transaction history on LUGO?”
You will hear a “ding” sound from the tapping machine and the word “CARD ACCEPTED” will appear on the screen, it indicates that your Visa card payment is successful.
To view detailed transaction records, you may link your Visa card in the LUGO App.
Please check the steps from “How can I check my Visa transaction history on LUGO?”
Step 1: Open LUGO app
Step 2: Select “Manja” bot
Step 3: Select “Manja Wallet”
Step 4: Select card follow by “Transaction History”
Step 5: Select specific transaction that you wish to report
Step 6: Click on “Dispute”
Step 7: Fill up personal details and your concern
Step 8: Click “Submit”
Yes. Just select the “trash can” icon whenever you wish to remove your card.
Some of the benefits offered by LUGO app includes:
- Allows you to access to full transaction history of your Visa card
- Allows you to manage other payment method such as ManjaLink Card
- Check the bus schedule and arrival time
- Connect to free Wi-Fi on Causeway Link buses
- Kumpool Ride booking (e-hailing bus booking service)
- Subscribe to myBAS50 or myBASKonsesi plan
No, linking a card is not compulsory here. You may just tap your Visa card at the tapping machine to make a payment. However, we do highly recommend you to link your Visa card with the LUGO app to track your transaction history, provide us with your valuable suggestions, or even file a dispute when necessary.
