myBAS Johor Bahru

These are the Terms and Conditions which will apply to you when using the Pas Transit myBAS. By using this service, you have unconditionally agreed to be legally bound by the General Terms of Use of all myBAS Johor Bahru routes in Johor.  

These Terms and Conditions govern the relationship between you as the “End users(s)” and the myBAS Johor Bahru as the “bus services”.


1.1       These Conditions (“Conditions”) are effective from 31st of March 2022 at 00:01 Malaysia Time and are binding on all persons to whom or on whose behalf a “myBAS Johor Bahru” routes is implemented in to 5 Corridors of Johor.  

1.2       MyBAS Johor Bahru  is managed by Handal Indah Sdn Bhd (Company No.: 287467-M) (“HISB”), as the Network Operator (NO) and S&S, Maju, and Transit Link companies as the Regional Operators (RO)

1.3       For the purposes of these Conditions:

myBAS Johor Bahru” is a public transport available around the 5 corridors in Johor namely Kota Tinggi, Pontian, Masai, Pasir Gudang and Kulai. 

LUGO App” is the authorized application to allow end users to digitally register themselves to subscribe any product(s) provided by Pas Transit myBAS.

“Overseer” is a government agency such as Agensi Pengangkutan Awam Darat “APAD” under the Ministry of Transport “MOT” that is looking after the overall all services rendered by myBAS Johor Bahru.

“Customer” is the end user of any myBAS Johor Bahru.

Service Providers” means the authorised company(ies) that operates myBAS Johor Bahru. This includes Network Operator and Regional Operators of myBAS Johor Bahru.

Causeway Link Website” is the official website in relation to the Pas Transit myBAS and the services and operations related thereto, such website being operated and maintained by the Network Operator, the home page of which, unless otherwise notified by the Service Providers or the Service Operators, shall be


3.1     The usage of myBAS Johor Bahru, or the use thereof by you, shall be deemed to be acceptance by you of these Conditions and any amendments thereto.

3.2         You shall at all times:

(a)      ensure that you comply with all notices, rules, procedures, instructions and guidelines pertaining to the use of your myBAS50 as prescribed and issued by the Service Providers from time to time, including any operating rules and/or policies that may be published by HISB from time to time;

(b)     abide by all applicable laws and regulations relating to the use of your myBAS Johor Bahru Route.

 3.4     You as the end user shall be responsible in ensuring the usage of myBAS Johor Bahru with care but not putting any unnecessary vandalism within interior or exterior part of myBAS Johor Bahru.   


4.1 The circumstances in which the Service Provider may refuse boarding to a Customer include, but are not limited to, any of the following circumstances:-

  1. a) Where a Customer is unable to pay the required bus fare;
  2. b) Where a Customer is behaving in a manner which may cause property damage or that threatens the comfort and safety of other Customers or any other persons on board;
  3. d) Where a Customer is found to be carrying any combustible materials, dangerous substance, illegal drugs or fragile and/or oversized/ overweight luggage;
  4. e) Where the payment of the ticket fare was done through fraudulent ways, such as by using stolen cashless card (ManjaLink, myBAS50 identity), etc.;
  5. j) Where a Customer is deemed to be medically unfit to travel and may pose a health threat to other Customers on board.

4.2          If a Customer commits an act causing personal injuries or damage to properties, he/she shall compensate and/or indemnify the Service Provider and the affected Customers on board for all losses as a consequence of such unruly, reckless and willful conduct.

4.3          The Service Provider may at discretion, before the commencement or during a journey, restrain a Customer, requires such Customer to alight from the bus/vehicle, or take any other measures as the Service Provider considers necessary to prevent the continuation of certain conduct if the Customer’s conduct is deemed to be offensive or a nuisance and discomfort to other Customers on board, or that the behavior is in such a way as to constitute a risk to his/her own safety or the safety of other Customers. The Service Provider shall have no further liability, responsibility and claim towards such Customer thereon and vice versa.


5.1       All Customers shall behave in a reasonable and sensible manner on the bus/vehicle during a journey. Customers must not be abusive or behave in a threatening manner to other Customers on board or behave in a way which may endanger him/herself, or behave in a manner which may cause discomfort, inconvenience, damage, injury to other Customers, or to take onto the bus any alcoholic beverages or illegal drugs for the purpose of consuming them on the bus, or board on a bus whilst under the influence of alcohol or drugs.

5.2      In the event a Customer commits any of the wrong doings as stipulated herein, the Service Provider is entitled to exercise its rights as provided under Section 4.1.


6.1       The Service Provider reserves the right to vary/delay/cancel the Service without notice in advance, which the Service Provider deemed to be fit and necessary due to the occurrence of circumstances beyond the control and contemplation of the Service Provider.


7.1         The Service Provider will not be responsible in any way whatsoever for any delay in arriving to a destination cause by traffic jams, road accidents, or some other unexpected and unavoidable events.


8.1      The Service Provider will not be liable for any loss, damage, delay, inconvenience, direct or consequential loss, however caused to or suffered by the Customers.

8.2      Notwithstanding, the liability of the Service Provider is limited (except for death or personal injury, subject to Section 9.2) to a maximum of Ringgit Malaysia Two Hundred (RM200.00) only per passenger in aggregate for any luggage(s) lost from the luggage compartment of the bus during the journey, provided the relevant supporting documents to substantiate such lost are submitted to the Service Provider for verification in a timely manner. For the avoidance of doubt, this Section is not applicable for those small luggage(s) or bag(s) stowed in the overhead luggage/ bag compartment of the bus and for any lost due to theft. In any event, all claims and supporting documents shall be submitted to the Service Provider within seven (7) calendar days from the date of the journey.


9.1       All Customers are to be fully, entirely and absolutely responsible for their own luggage and belongings, including the loading and unloading of their luggage and belongings at the relevant arrival destination or custom checkpoint, where applicable. The Service Provider will not be liable for any loss suffered by the Customer in any way whatsoever even during the provision of the Service.

9.2       All Customers hereby acknowledged that the nature of the Service may involve a significant amount of personal risk (risk of travelling). The Customers hereby assumed all such risk and does hereby release the Service Provider (except when there is an element of gross negligence, fault and willful misconduct on the part of the Service Provider) from all claims and causes of action arising from any damages or injuries or death resulting from these inherent risks.


10.1          HISB shall have the  right  to  use  your  personal  data  and  information  for  the  purpose  of operating the myBAS50 (cashless payment) including but not limited to the transfer of personal data and information to related companies, subsidiaries and outsourcing partners of HISB.

10.2          By accepting these Conditions, you agree that HISB are permitted  to  share  and  use  your  personal  data  and  information  for  the  purposes  of operating the Pas Transit myBAS  in accordance with applicable laws.

011.3        All Terms follows the Personal Data Protection action stipulated under this link:


11.1     All Customers must be in possession of all the necessary travelling documents such as, valid passports required for entry and/or departure (passports must be valid for 6 months past the return date), identification cards, all visas, permits and certificates including vaccination certificates, insurance policies, required for the whole of the journey. The Customers have full responsibility for obtaining all such documents, visas and permits prior to the start of the journey, and is solely responsible for any adverse consequences resulting from missing or defective documentations. In the event any Customer is to be held up for immigration check-up for missing or defective documentation or for police investigation, the Service Provider has the right to continue the journey.

11.2     Each Customer is only allowed to bring on board Two (2) medium-sized luggage during the journey, the weight of both luggage must not exceed Fifteen (15) Kilograms. Extra charges to be determined by the Service Provider shall be applicable if this condition is not complied with.

11.3     All Customers are prohibited from bringing pets, regardless of size, onto the bus/vehicle.

11.4     Smoking and the consumption of any alcoholic beverages are strictly prohibited on the bus/vehicle at all times.

11.5     Eating and drinking are strictly not allowed on the bus.

11.6     These general terms of use for myBAS Johor Bahru maybe subject to change from time to time without prior notice.