Can I apply for a visa upon my arrival at the immigration office?
Visa on arrival (VOC) at the checkpoints is not allowed for both entry in Malaysia and Singapore. You are expected to have your visa applied and approved prior to your…
As this include shopping trip, what are the guidelines that I need to know more?
The Company is strictly following the rules and regulations implemented by both Malaysia and Singapore Immigration and Customs. It is not the responsibility of the Company if a passenger is…
I need to bring my medication for me, will I have a problem in the Immigration regarding this matter?
If you are undergoing a medical treatment with prescribed medication, you should always carry your prescription including a doctors’ clearance to allow you to travel. Different countries have different laws…
What about my luggage, do I need bring them at the immigration?
It is the responsibility of each passenger to unload their own luggage from the bus luggage compartment. Passengers must carry their own luggage through the checkpoint and to ensure that…
When can I start checking my tracking number?
It will be available online after 24 hours upon receiving the tracking number from our customer service
How do I get my tracking number?
You will get your tracking number through your email
What should I do if I don’t receive my order?
You may call our hotline number: 07-360 2244 or Email: marketing@support.causewaylink.com.my and provide your order ID or tracking number
I just received an email saying that my item has been in progress for delivery, when will I receive my order?
Once shipped, you should receive your order within 1-2 working days (within Malaysia) or 2-3 working days (for Singapore). For international shipping it will take longer lead time
Do I need to pay to be a member of this loyalty program?
No. To join this loyalty program is free. This is a replacement of the manual loyalty program that was previously used for selected Causeway Link Express bus service routes in…
How to be a member of Causeway Link Express Bus Loyalty Program?
Membership to this loyalty program is through a ManjaLink Account registration at the ManjaLink website with a valid National Registration Identity Card (NRIC) number or Passport Number, mobile number, and…