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Request refund

Tickets are non-refundable, non-transferable, or non-exchangeable. Should the VTL program be canceled for any reason (by authorities), the passenger who has purchased the trips will be entitled to a refund.

Please note that ticket is non-refundable and non-claimable. If you would like to cancel your ticket, please log in to your member page to cancel.

Learn more: How to cancel my ticket?

If you would like to request refund for some reason, please submit below information to us for further investigation.