{"id":3755,"date":"2023-03-07T16:36:12","date_gmt":"2023-03-07T08:36:12","guid":{"rendered":"https:\/\/www.causewaylink.com.my\/mybas\/?page_id=3755"},"modified":"2025-11-03T16:08:09","modified_gmt":"2025-11-03T08:08:09","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.causewaylink.com.my\/BAS.MY-JohorBahru\/terms-and-conditions\/","title":{"rendered":"Terms &#038; Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3755\" class=\"elementor elementor-3755\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1d6a9952 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1d6a9952\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-67b57d5e\" data-id=\"67b57d5e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ab55cdb elementor-widget elementor-widget-heading\" data-id=\"ab55cdb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 17-10-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">GENERAL TERMS OF USE\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbc40e2 elementor-widget elementor-widget-heading\" data-id=\"bbc40e2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">BAS.MY JOHOR BAHRU<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70c936c7 elementor-widget elementor-widget-text-editor\" data-id=\"70c936c7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 17-10-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>These are the Terms and Conditions which will apply to you when using the Pas Perjalanan BAS.MY Johor Bahru. By using this service, you have unconditionally agreed to be legally bound by the General Terms of Use of all BAS.MY Johor Bahru routes in Johor. \u00a0<\/p><p>These Terms and Conditions govern the relationship between you as the \u201cEnd users(s)\u201d and the BAS.MY Johor Bahru as the \u201cbus services\u201d.<\/p><ol><li><strong> CONDITIONS<\/strong><\/li><\/ol><p>1.1\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 These Conditions (\u201c<strong>Conditions<\/strong>\u201d) are effective from 31<sup>st<\/sup> of March 2022 at 00:01 Malaysia Time and are binding on all persons to whom or on whose behalf a \u201cBAS.MY Johor Bahru\u201d routes is implemented in to 5 Corridors of Johor. \u00a0<\/p><p>1.2\u00a0 \u00a0 \u00a0 \u00a0BAS.MY Johor Bahru \u00a0is managed by Handal Indah Sdn Bhd (Company No.: 287467-M) (\u201c<strong>HISB<\/strong>\u201d), as the Network Operator (NO) and S&amp;S, Maju, and Transit Link companies as the Regional Operators (RO)<\/p><p>1.3\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 For the purposes of these Conditions:<\/p><p>\u201c<strong>BAS.MY\u00a0Johor Bahru<\/strong>\u201d is a public transport available around the 5 corridors in Johor namely Kota Tinggi, Pontian, Masai, Pasir Gudang and Kulai.\u00a0<\/p><p>\u201c<strong>LUGO App<\/strong>\u201d is the authorized application to allow end users to digitally register themselves to subscribe any product(s) provided by Pas Perjalanan BAS.MY.<\/p><p><strong>\u201cOverseer<\/strong>\u201d is a government agency such as Agensi Pengangkutan Awam Darat \u201cAPAD\u201d under the Ministry of Transport \u201cMOT\u201d that is looking after the overall all services rendered by BAS.MY Johor Bahru.<\/p><p><strong>\u201cCustomer\u201d <\/strong>is the end user of any BAS.MY Johor Bahru.<\/p><p>\u201c<strong>Service Providers<\/strong>\u201d means the authorised company(ies) that operates BAS.MY Johor Bahru. This includes Network Operator and Regional Operators of BAS.MY Johor Bahru.<\/p><p>\u201c<strong>Causeway Link Website<\/strong>\u201d is the official website in relation to the Pas Perjalanan BAS.MY and the services and operations related thereto, such website being operated and maintained by the Network Operator, the home page of which, unless otherwise notified by the Service Providers or the Service Operators, shall be <a href=\"http:\/\/www.causewaylink.com.my\">www.causewaylink.com.my<\/a>.<\/p><ol start=\"3\"><li><strong> GENERAL CONDITIONS OF USE<\/strong><\/li><\/ol><p>3.1\u00a0\u00a0\u00a0\u00a0 The usage of BAS.MY Johor Bahru, or the use thereof by you, shall be deemed to be acceptance by you of these Conditions and any amendments thereto.<\/p><p>3.2\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0 You shall at all times:<\/p><p>(a)\u00a0\u00a0\u00a0 \u00a0 ensure that you comply with all notices, rules, procedures, instructions and guidelines pertaining to the use of your Kad 30 Hari as prescribed and issued by the Service Providers from time to time, including any operating rules and\/or policies that may be published by HISB from time to time;<\/p><p>(b)\u00a0\u00a0\u00a0\u00a0 abide by all applicable laws and regulations relating to the use of your BAS.MY Johor Bahru Route.<\/p><p>\u00a03.4\u00a0\u00a0\u00a0\u00a0 You as the end user shall be responsible in ensuring the usage of BAS.MY Johor Bahru with care but not putting any unnecessary vandalism within interior or exterior part of BAS.MY Johor Bahru.\u00a0 \u00a0<\/p><ol start=\"4\"><li><strong> RIGHTS OF SERVICE PROVIDER<\/strong><\/li><\/ol><p>4.1 The circumstances in which the Service Provider may refuse boarding to a Customer include, but are not limited to, any of the following circumstances:-<\/p><ol><li>a) Where a Customer is unable to pay the required bus fare;<\/li><li>b) Where a Customer is behaving in a manner which may cause property damage or that threatens the comfort and safety of other Customers or any other persons on board;<\/li><li>d) Where a Customer is found to be carrying any combustible materials, dangerous substance, illegal drugs or fragile and\/or oversized\/ overweight luggage;<\/li><li>e) Where the payment of the ticket fare was done through fraudulent ways, such as by using stolen cashless card (ManjaLink, Kad 30 Hari identity), etc.;<\/li><li>j) Where a Customer is deemed to be medically unfit to travel and may pose a health threat to other Customers on board.<\/li><\/ol><p>4.2 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 If a Customer commits an act causing personal injuries or damage to properties, he\/she shall compensate and\/or indemnify the Service Provider and the affected Customers on board for all losses as a consequence of such unruly, reckless and willful conduct.<\/p><p>4.3 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The Service Provider may at discretion, before the commencement or during a journey, restrain a Customer, requires such Customer to alight from the bus\/vehicle, or take any other measures as the Service Provider considers necessary to prevent the continuation of certain conduct if the Customer\u2019s conduct is deemed to be offensive or a nuisance and discomfort to other Customers on board, or that the behavior is in such a way as to constitute a risk to his\/her own safety or the safety of other Customers. The Service Provider shall have no further liability, responsibility and claim towards such Customer thereon and vice versa.<\/p><ol start=\"5\"><li><strong> CUSTOMER CONDUCT AND BEHAVIOUR<\/strong><\/li><\/ol><p>5.1 \u00a0\u00a0\u00a0\u00a0\u00a0 All Customers shall behave in a reasonable and sensible manner on the bus\/vehicle during a journey. Customers must not be abusive or behave in a threatening manner to other Customers on board or behave in a way which may endanger him\/herself, or behave in a manner which may cause discomfort, inconvenience, damage, injury to other Customers, or to take onto the bus any alcoholic beverages or illegal drugs for the purpose of consuming them on the bus, or board on a bus whilst under the influence of alcohol or drugs.<\/p><p>5.2 \u00a0\u00a0\u00a0\u00a0 In the event a Customer commits any of the wrong doings as stipulated herein, the Service Provider is entitled to exercise its rights as provided under Section 4.1.<\/p><ol start=\"6\"><li><strong> DEPARTURE POINT AND TIME<\/strong><\/li><\/ol><p>6.1 \u00a0\u00a0\u00a0\u00a0\u00a0 The Service Provider reserves the right to vary\/delay\/cancel the Service without notice in advance, which the Service Provider deemed to be fit and necessary due to the occurrence of circumstances beyond the control and contemplation of the Service Provider.<\/p><ol start=\"7\"><li><strong> DELAYED ARRIVAL AT DESTINATION<\/strong><\/li><\/ol><p>7.1 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The Service Provider will not be responsible in any way whatsoever for any delay in arriving to a destination cause by traffic jams, road accidents, or some other unexpected and unavoidable events.<\/p><ol start=\"8\"><li><strong> LIMITATIONS OF LIABILITY<\/strong><\/li><\/ol><p>8.1 \u00a0\u00a0\u00a0\u00a0 The Service Provider will not be liable for any loss, damage, delay, inconvenience, direct or consequential loss, however caused to or suffered by the Customers.<\/p><p>8.2 \u00a0\u00a0\u00a0\u00a0 Notwithstanding, the liability of the Service Provider is limited (except for death or personal injury, subject to Section 9.2) to a maximum of Ringgit Malaysia Two Hundred (RM200.00) only per passenger in aggregate for any luggage(s) lost from the luggage compartment of the bus during the journey, provided the relevant supporting documents to substantiate such lost are submitted to the Service Provider for verification in a timely manner. For the avoidance of doubt, this Section is not applicable for those small luggage(s) or bag(s) stowed in the overhead luggage\/ bag compartment of the bus and for any lost due to theft. In any event, all claims and supporting documents shall be submitted to the Service Provider within seven (7) calendar days from the date of the journey.<\/p><ol start=\"9\"><li><strong> DISCLAIMERS<\/strong><\/li><\/ol><p>9.1 \u00a0\u00a0\u00a0\u00a0\u00a0 All Customers are to be fully, entirely and absolutely responsible for their own luggage and belongings, including the loading and unloading of their luggage and belongings at the relevant arrival destination or custom checkpoint, where applicable. The Service Provider will not be liable for any loss suffered by the Customer in any way whatsoever even during the provision of the Service.<\/p><p>9.2 \u00a0\u00a0\u00a0\u00a0\u00a0 All Customers hereby acknowledged that the nature of the Service may involve a significant amount of personal risk (risk of travelling). The Customers hereby assumed all such risk and does hereby release the Service Provider (except when there is an element of gross negligence, fault and willful misconduct on the part of the Service Provider) from all claims and causes of action arising from any damages or injuries or death resulting from these inherent risks.<\/p><ol start=\"10\"><li><strong> PERSONAL DATA<\/strong><\/li><\/ol><p>10.1\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0 HISB shall have the\u00a0 right\u00a0 to\u00a0 use\u00a0 your\u00a0 personal\u00a0 data\u00a0 and\u00a0 information\u00a0 for\u00a0 the\u00a0 purpose\u00a0 of operating the Kad 30 Hari (cashless payment) including but not limited to the transfer of personal data and information to related companies, subsidiaries and outsourcing partners of HISB.<\/p><p>10.2\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0 By accepting these Conditions, you agree that HISB are permitted\u00a0 to\u00a0 share\u00a0 and\u00a0 use\u00a0 your\u00a0 personal\u00a0 data\u00a0 and\u00a0 information\u00a0 for\u00a0 the\u00a0 purposes\u00a0 of operating the Pas Perjalanan BAS.MY\u00a0 in accordance with applicable laws.<\/p><p>011.3 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 All Terms follows the Personal Data Protection action stipulated under this link: <a href=\"https:\/\/www.pdp.gov.my\/jpdpv2\/laws-of-malaysia-pdpa\/personal-data-protection-act-2010\/?lang=en\">https:\/\/www.pdp.gov.my\/jpdpv2\/laws-of-malaysia-pdpa\/personal-data-protection-act-2010\/?lang=en<\/a><\/p><ol start=\"11\"><li><strong> OTHERS<\/strong><\/li><\/ol><p>11.1 \u00a0\u00a0\u00a0 All Customers must be in possession of all the necessary travelling documents such as, valid passports required for entry and\/or departure (passports must be valid for 6 months past the return date), identification cards, all visas, permits and certificates including vaccination certificates, insurance policies, required for the whole of the journey. The Customers have full responsibility for obtaining all such documents, visas and permits prior to the start of the journey, and is solely responsible for any adverse consequences resulting from missing or defective documentations. In the event any Customer is to be held up for immigration check-up for missing or defective documentation or for police investigation, the Service Provider has the right to continue the journey.<\/p><p>11.2 \u00a0\u00a0\u00a0 Each Customer is only allowed to bring on board Two (2) medium-sized luggage during the journey, the weight of both luggage must not exceed Fifteen (15) Kilograms. Extra charges to be determined by the Service Provider shall be applicable if this condition is not complied with.<\/p><p>11.3 \u00a0\u00a0\u00a0 All Customers are prohibited from bringing pets, regardless of size, onto the bus\/vehicle.<\/p><p>11.4 \u00a0\u00a0\u00a0 Smoking and the consumption of any alcoholic beverages are strictly prohibited on the bus\/vehicle at all times.<\/p><p>11.5\u00a0\u00a0\u00a0\u00a0 Eating and drinking are strictly not allowed on the bus.<\/p><p>11.6 \u00a0\u00a0\u00a0 These general terms of use for BAS.MY Johor Bahru maybe subject to change from time to time without prior notice.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>GENERAL TERMS OF USE BAS.MY JOHOR BAHRU These are the Terms and Conditions which will apply to you when using the Pas Perjalanan BAS.MY Johor Bahru. By using this service, you have unconditionally agreed to be legally bound by the General Terms of Use of all BAS.MY Johor Bahru routes in Johor. \u00a0 These Terms [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3755","page","type-page","status-publish","hentry","entry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.causewaylink.com.my\/BAS.MY-JohorBahru\/wp-json\/wp\/v2\/pages\/3755","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.causewaylink.com.my\/BAS.MY-JohorBahru\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.causewaylink.com.my\/BAS.MY-JohorBahru\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.causewaylink.com.my\/BAS.MY-JohorBahru\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.causewaylink.com.my\/BAS.MY-JohorBahru\/wp-json\/wp\/v2\/comments?post=3755"}],"version-history":[{"count":17,"href":"https:\/\/www.causewaylink.com.my\/BAS.MY-JohorBahru\/wp-json\/wp\/v2\/pages\/3755\/revisions"}],"predecessor-version":[{"id":5540,"href":"https:\/\/www.causewaylink.com.my\/BAS.MY-JohorBahru\/wp-json\/wp\/v2\/pages\/3755\/revisions\/5540"}],"wp:attachment":[{"href":"https:\/\/www.causewaylink.com.my\/BAS.MY-JohorBahru\/wp-json\/wp\/v2\/media?parent=3755"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}